OARS Response to COVID-19: What to Expect

Last updated September 16, 2021 – Originally posted March 11, 2020

We’re now well into our second season of operating during the pandemic. While we’re not out of the woods yet, we’ve learned a lot.

Rafting with OARS in the COVID Era - What to Expect

With vaccination rates still on the rise, the ability to maintain smaller group sizes, and evidence that outdoor transmission of the virus is very rare, we believe that our current mitigation plan—which includes pre-screening protocols, enhanced sanitation procedures, face coverings in enclosed spaces, and reasonable physical distancing measures—allows us to successfully operate group outdoor adventures during the pandemic.

If you’re already booked on or considering an OARS adventure in the future, read on to learn more about some of our current protocols and mitigation efforts. We’re more confident than ever in our ability to facilitate life-changing experiences for our guests regardless of the circumstances.

Read Full Mitigation Plan

Current COVID Measures

OARS Response to COVID-19: What to Expect

Enhanced Screening

We expect all guides, staff, and guests to be familiar with and follow the guidance provided by state and local authorities for mitigating the spread of COVID-19. And, while we are strongly encouraging our guides and guests to get vaccinated for COVID-19, we know not everyone, including kids under 12, has that option currently. However, due to the shared nature of our accommodations at Phantom Ranch, we are requiring all guides and guests to be vaccinated in order to join us on our Grand Canyon Rim to Rim and Rim to River hiking trips this year.

Leading up to your trip, it is still critical that you exercise extra caution to reduce your risk of exposure to COVID-19, and closely monitor yourself and your family for any symptoms. A symptom check and several screening questions will be required before anyone is allowed into the meeting area for your trip, as well as on a daily basis on multi-day trips.

Because there are costs that you will incur if you cancel your reservation, if you do not pass our symptom check, or in the event you need to be evacuated during the trip due to illness or injury, we strongly encourage our guests to purchase an optional travel protection plan. A travel protection plan can reimburse you for non-refundable payments for cancellations due to covered medical reasons; and trip participants must understand that in the event of illness or injury on a wilderness trip, evacuation can be prolonged, difficult and expensive. For complete details and to purchase the plan we highly recommend, visit: https://www.oars.com/tpp

Face Coverings

Face coverings are required while riding in shuttle vehicles and in enclosed spaces, but they are not required while outside during your river trip.

To adhere to these guidelines, we’re asking all guests to arrive with their own face coverings.

Maintaining hygiene on river trips

Sanitation & Hygiene

OARS has always adhered to a high standard of sanitation and hygiene, but we’ve doubled down on certain protocols when it comes to transportation, equipment, hand washing, and food service.

Transportation — Hand washing/sanitizing is advised before boarding any vehicle, including planes and helicopters where applicable, and face coverings should be worn for the duration of travel. Once on board additional precautions include: opening windows whenever possible, and eliminating the use of recirculation mode for the air conditioner/heater. All vehicles are cleaned and sanitized after each use.

EquipmentWith an emphasis on reducing the use of shared items, communal items are sanitized regularly, or have been eliminated. Additionally, following every trip, all equipment is properly sanitized or laundered, plus tents and sleeping pads are sanitized and/or cycled out of use for 24 hours.

Hand washing — In camp, there is an added emphasis on hand washing with two to three foot pump-operated hand wash stations at every camp. We also bring a supply of hand sanitizer and each boat is equipped with soap and/or hand sanitizer. We recommend guests also bring their own supply of hand sanitizer for more convenient personal use when other options are not available.

Food service — When packing, preparing, or otherwise handling food or beverages, staff will adhere to applicable local, state, and federal food handling requirements. At camp, no congregation will be allowed in the kitchen. We’ve also removed communal snacks and appetizers from our menus, and instead of our traditional breakfast and dinner buffets and make-your-own-sandwich lunches, meals are generally served by your guides.

Breakfast on a Tuolumne River rafting trip

Physical Distancing

Despite the communal nature of our trips, we’re asking guests to be mindful of the physical distance (>6 feet) that other people who are not part of your household, or with whom you did not travel with (your travel unit), may wish to maintain.

COVID Protocols

If a guest or guide exhibits COVID symptoms while on a trip, we will consult with local agencies on availability and justification for evacuation as soon as possible. One liaison (guide or a family member/traveling companion) will be identified to provide care to this person. These individuals will also be isolated from others and we will follow EMS/WFR protocols to provide appropriate medical treatment. Family members and friends who were traveling with the person who displayed positive symptoms will also be placed on a separate raft and required to wear a face covering. Testing for COVID-19 will be performed at the earliest opportunity and OARS will notify the appropriate agencies along with all trip participants of the results.

Traveling Responsibly

Please be aware of your potential impacts on the small communities you may travel through on your trip. Physical distancing, using a face covering when you’re close to others outside of your travel unit, avoiding crowded places like restaurants and bars, and not traveling at all if you have symptoms are important considerations. An outbreak in a small community could end your river trip and work for our employees—but more importantly it could be devastating for that community.

Read Full Mitigation Plan

OARS International Trips

OARS and our affiliate operators are excited for international travel to return to some semblance of normal in the near future. Travel to some countries has resumed, bringing much needed work and revenue to the travel industry. Tourism is critical to the livelihood of our affiliate operators—the local guides, transportation services, hotels, camps, etc. These are small local businesses that support resident communities, and we’re proud to consider them part of our team.

As travel restrictions vary from country to country and may change from day to day, staying up to date on the most current information can be a challenge. Here at OARS, we work to keep our guests informed about the status of their upcoming trip, any requirements in place for arrival, and to provide the information needed to consider options for future travel.

Once in a country, local regulations for wearing a face covering, physical distancing, and other guidelines will apply. It is up to you, the traveler, to familiarize yourself with those regulations and abide by them during your visit.

All travelers (2 years of age or older) arriving to the United States by air must provide proof of a negative result from a COVID-19 test taken no more than 3 days prior to boarding a flight. Alternatively, documentation of recovery from COVID-19 stating you’ve been cleared to travel must be provided. This information needs to be provided to the airline prior to boarding a flight. Please visit the CDC for the most current information.

Below is a list of destinations offered by OARS International and the status of traveling there. (This list is intended for citizens and travelers originating from the U.S. If you’re a citizen or traveling from another country, you’re best served checking the website of that country’s embassy in the destination you’re inquiring about.)

Alaska – open to U.S. and foreign travelers. Requirements for entry include: None. For more COVID-19 and travel information click here.

Argentina – remains closed to U.S. travelers.

Baja, Mexico – open to U.S. travelers arriving by air. Requirements for entry include: none.

Canada – open to fully vaccinated U.S. citizens and lawful permanent residents. Requirements for entry include: proof of vaccination, a negative result from a COVID PCR test taken within 72 hours of a flight to Canada or arrival to a land border crossing, all travelers must use the ArriveCAN system to enter their traveler information. For our trips in the Yukon Territory, you can find information specific to that region here. For our trips in British Columbia, you can find information specific to that region here.

Chile – closed to U.S. travelers.

Costa Rica – open to U.S. travelers. For vaccinated travelers, requirements for entry include: a COVID-19 Vaccination Record Card displaying the person’s name, date of vaccination(s) and pharmaceutical company (maker of the vaccine). The vaccine must be the Moderna, Pfizer, J&J or AstraZeneca. For unvaccinated travelers, requirements for entry include: proof of a travel medical insurance policy for the dates of travel that covers any COVID-19 related medical treatment (medical expense coverage of US$50,000 or more) and quarantine accommodation (US$2,000 or more). For minors age 17 & under, entry requirements include: none. All travelers, regardless of vaccination status or age, must complete a Health Pass (pasa de Salud) 48 hours prior to travel (available online).

Croatia – open to U.S. travelers. Requirements for entry include: a certificate of paid accommodation in a hotel, camp, private renter or rented vessel and other form of tourist accommodation or are owners of houses or vessels in the Republic of Croatia; a negative PCR test result not older than 72 hours from the moment of testing, or rapid antigen test result (that is included in the Common list of rapid antigen tests recognized by the Member States of the European Union, published by the European Commission) provided that the test result is not older than 48 hours from the moment of testing to the moment of arrival at the border crossing point, or; a certificate that they have received two doses of vaccine used in the EU Member States not older than 270 days, provided that 14 days have passed since they received the second dose, or a certificate that they have received one dose of the vaccine, not older than 270 days, if the vaccine is administered in a single dose (J&J), provided that 14 days have passed since they received the single dose, or; a certificate showing that they have recovered from COVID-19 and have received one dose of vaccine within six months from contracting the virus, provided that the vaccine was administered less than 270 days ago, or; a positive PCR or rapid antigen test result which was performed in the previous 270 days, and which is older than 11 days from the date of arrival at the border crossing point, or a certificate of recovery from COVID-19 issued by a physician. Travelers can facilitate faster processing at the border by completing an entry form (available online). Refer to the Croatian government’s Ministry of Interior webpage for more information.

Cuba – open to U.S. travelers. Requirements for entry include: a negative COVID-19 PCR test result not older than 72 hours prior to arrival; a completed “Health Declaration Card” (available online); incoming travelers are subject to a mandatory PCR test and self-isolation until they receive the result of the PCR test; travel medical insurance.

Fiji – closed to U.S. travelers.

Ecuador – open to U.S. travelers. Requirements for entry include: proof of a negative COVID-19 RT-PCR test taken no more than three (3) days before entering the country, or; present a vaccination card showing the traveler received a complete series of the COVID-19 vaccine at least 14 days before entry.

Galapagos – open to U.S. travelers. Requirements for entry include: travelers age 2 & older must present a negative result from a RT-PCR test taken a maximum of 72 hours prior to travel (flight time), counting from the time the sample was taken.

Morocco – open to U.S. travelers. Requirements include: a negative result of a PCR test administered within 72 hours of the date entering Morocco, or; proof of COVID-19 vaccination (note that even if you have proof of vaccination, it may be advisable to also have a negative result from a COVID-19 PCR test available).

Peru – open to U.S. travelers. Requirements include: proof of a completed series of vaccinations, or; a negative PCR test result from a test taken no more than 72 hours prior to travel, or; a negative antigen test result from a test taken no more than 24 hours prior to travel; a completed “Affidavit of Health and Geolocation Authorization” (available online). Children under the age of 12 can present a certificate of health issued by a medical doctor in lieu of a negative test.

Zambia & Botswana – both open to U.S. travelers. both open to U.S. travelers. Requirements for entry to each country include: a negative result from a COVID-19 PCR test 72 hours prior departure from the country of origin. Botswana also requires a traveler to be tested within 72 hours of departing the country.

The payment, reschedule, and cancellation policy for international trips varies depending on the OARS International destination you choose. We understand how important it is for our guests to know what payments are expected, when those are collected, and what policies are in place to assure a future credit or refund should the trip not take place. Our work ethic is to be transparent and up-front with guests, so you can rest assured you’re well-informed and kept up-to-date on the status of your reservation and trip. To discuss the various destinations and travel options with OARS International, please call our International Reservations Manager, Tom Patoff, at 209-753-4799.

Rafting with OARS during the COVID era - What to expect

Cancellations

If you need to cancel your trip — Please give us a call ASAP to discuss your options. To provide for some additional flexibility during these uncertain times, we’ve revised our final payment due dates and modified our cancel/transfer policies for many of our trips, which will allow you, under certain criteria, to transfer your trip payments to a hold account or request a refund at a reduced cost.

If OARS has to cancel your trip — If a trip (operated by OARS in the lower 48) must be cancelled or postponed due to factors outside our control, OARS will provide full credit for payments made toward future travel, or a refund less a 5% service fee plus any nonrefundable payments made on your behalf to 3rd-party suppliers. OARS will make good faith efforts to recover any payments made on your behalf to 3rd-party suppliers, however we can’t guarantee recovery of any or all of the advance payments made. OARS is not responsible for expenses incurred by participants in preparation for a cancelled trip.

One for the Books!

Thank you to all of you who have trusted us with your vacation this year, or are planning to travel with us soon. We are in the midst of one of our busiest seasons ever, and we wouldn’t be able to be out there doing what we love most if it wasn’t for the cooperation and understanding of all our stellar guests.

As always, we’ll continue to watch, read, listen, and consult with health professionals, permitting agencies, local communities, and colleagues until we can officially say we’re on the other side.

With Gratitude,

Steve Markle
Vice President, Sales & Marketing
The OARS Family of Companies