Grand Canyon Office Manager

A leader in the whitewater rafting and adventure travel industry since 1969, OARS has set the standard in first-class rafting, hiking and multi-sport adventures with more than 75 unique itineraries around the world.

At our core, beyond “Guiding Life’s Greatest Adventures,” we’re a second generation family-owned business that strives to make a positive impact on people’s lives by providing outstanding river trips and other outdoor adventures. We encourage and actively support awareness, deeper appreciation, and preservation of our rivers and environment, and seek like-minded individuals who share that same passion to join our team.

JOB DESCRIPTION

Position Summary

The Grand Canyon Office Manager is responsible for executing and maintaining food service, commissary, and core administrative functions that support Grand Canyon river trip operations. Operating under the oversight of the Grand Canyon Operations Manager, this role ensures that systems, paperwork, scheduling tools, and food operations function smoothly and reliably.

This position requires strong organization, attention to detail, and the ability to work independently once trained, while keeping the Operations Manager appropriately informed of key developments.

Essential Duties & Responsibilities

• Financial & Administrative Coordination:
  • Timely submission of all credit card receipts and invoices. Review, code, and authorize invoices for payment, ensuring accuracy and alignment with operational budgets.
  • Execute bi-weekly payroll processing and track trip-specific payroll assignments to ensure accurate compensation for guides and support staff.
  • Reporting: Deliver regular operational updates and scanning of trip paperwork to support main office functions and maintain overall efficiency.
• Personnel Management & Mosaic HCM Oversight:
  • Maintain comprehensive and up-to-date personnel records, employee files, and training logs.
  • Manage employee data and profiles within the Mosaic HCM system, ensuring legal compliance and accuracy for both active and returning seasonal staff.
  • Assist the Operations Manager with the recruitment, onboarding, and training of guides and support staff.
  • Provide coaching, education, and community building exercises and programs for staff.
  • Assist the Operations Manager in all aspects of pre-season and in-season scheduling, including river crew, drivers, and warehouse staff.
• Departmental Oversight: Soft Goods Fabrication, Commissary & Food Service
  • Directly supervise the Soft Goods Fabrication Department to ensure equipment is in good working condition and repairs are made in a timely fashion.
  • Coordinate with the Soft Goods Fabrication Department on purchases and inventory, as well as facilitating fabrication requests from other OARS operations.
  • Directly supervise the Commissary Supervisor to ensure the successful planning, packing, and presentation of nutritious meals for guests and crew.
  • Oversee food service operations to maintain the highest food-safety standards and ensure dietary requirements and preferences are accommodated.
  • Coordinate with the Commissary Supervisor regarding trip-specific food orders and delivery schedules.
• Scheduling, Communication & Support:
  • Support river trip rosters, breakdowns, and daily operational logistics in coordination with the Operations Manager.
  • Provide bi-weekly office and operations updates as requested.
  • Serve as a key administrative point of contact when the Operations Manager is unavailable.
  • Assist in running rig preparation, as well as rigs and derigs.
• Emergency & Risk Management:
  • Serve as the primary 24/7 Emergency Contact for field emergencies when assigned by the Operations Manager. This includes managing the Manager On Duty phone.
  • Assist in the reporting of injuries and the management of Workers’ Compensation claims in coordination with the HR Director.
  • Maintain a thorough knowledge of NPS and other government agency requirements and company risk management protocols.
• Other projects and duties as necessary or assigned.

Skills & Qualifications

• Strong operational experience in the industry 
• Proficient in Google Workspace; other common computer applications
• Knowledge about outfitting river trips
• Exceptional communication skills and attention to detail
• Capability for strategic decision-making
• Experience managing or leading a team of employees of various levels of experience and backgrounds
• A visible, proactive leader with a background in organizational management 
• Self-starter with excellent organizational skills
• Ability to prioritize, organize, delegate, and oversee tasks to meet deadlines based on trip schedules and organizational needs
• Ability to work in a collaborative environment with a professional and dynamic team
• Ability to direct, supervise, and coach others effectively
• Driver’s License and clean driving record; Current Arizona Food Manager Certificate; Current WFR considered a plus

Working Conditions

• Work Hours and Shifts:
  • Ability to work long days and split shifts.
  • Long hours sitting or standing while using office equipment and computers, which may cause muscle strain.
• Physical Demands:
  • Must be able to regularly lift heavy items (at least 50 lbs), including boating equipment, warehouse supplies, and food packing.
• Environmental Conditions:
  • Exposure to extreme weather conditions, ranging from winter-like conditions with snow and freezing temperatures to very hot summer temperatures.
  • Wildfires and controlled burns are common and can drastically diminish air quality.
• Stressful Working Environment:
  • Dynamic working conditions due to river conditions, changes to schedules, evacuations, and last-minute bookings.
  • Busy office/warehouse setting with frequent distractions and staff interactions throughout the day.
  • Scheduled and unscheduled meetings with employees, co-workers, and managers are customary.
• Additional Considerations:
  • Stressful working conditions due to potential extreme weather and river conditions.
  • Possibility of hybrid-remote work, after a probationary period, during non-operating months.

Compensation & Benefits

• Salary
  • $60,000 – $72,000 annually ($1,155 – $1,385 weekly) depending on experience
  • Merit increases considered annually based on individual and company performance
  • This position is subject to a one year probationary period
• Benefits:
  • Company-funded Bronze medical plan with Health Savings Account, (with the option to buy up to the Silver medical plan), dental and vision insurance after a 60-day waiting period
  • Reimbursement for approved wellness and professional development expenses, up to $520 per calendar year
  • 401(k) plan with company match ($.50 for every $1.00 contributed, up to 6% of gross pay) 
  • Paid sick leave
  • Flexible time off
  • Cell phone stipend or enrollment in company phone plan 
  • Friends and Family discounts on OARS trips

How to Apply

Interested candidates may submit their resume and cover letter to [email protected]. No phone calls please. This position will remain open until filled.