RIVER OPERATIONS MANAGER – ANGELS CAMP, CA

OARS, one of the most respected outfitters in adventure travel, is seeking a River Operations Manager for our Angels Camp, California operation. This is a full-time seasonal position with a competitive compensation package, company-sponsored health care, 401k with company match, cell phone or reimbursement provided, access to discounts on OARS trips and more.

POSITION SUMMARY

 

  • The Angels Camp River Operations Manager works in coordination with the Base Operations Manager to oversee the orderly operation of all trips originating from the Angels Camp operation, while maintaining the highest standards for safe trips and guest satisfaction.  The targeted focus of the River Operations manager is operations that occur on-river.  The River Operations Manager and the Base Operations Manager work in cooperation to make up the Angels Camp  Regional Management Team.  As members of the management team, they are responsible for maintaining effective communication between upper management, and the headquarters office and the direct supervision of guides and other operational staff.
  • The River Operations Manager reports to the OARS President and will work on-site at the Angels Camp warehouse and on-river. The River Operations Manager, with the support of the Base Operations Manager,  is the direct supervisor for supporting guides, overseeing their hiring, scheduling, and performance evaluation.  The River Operations Manager will support the Base Operations Manager with the direct supervision of drivers, food packers, warehouse and office staff.  The River Operations Manager is responsible for overseeing maintenance and management of river equipment and its storage in the warehouse facilities.

 

ESSENTIAL DUTIES

 

  • Personnel Management and scheduling
  • Conducts interviews for hiring of positions
  • Scheduling in collaboration with the Base Operations Manager
  • On-river training
  • Lead annual staff training trip
  • Conflict resolution
  • Communicate company policy, with a focus on the highest levels of professionalism and customer service
  • Write and discuss performance reviews
  • Strive to maintain a workplace free from any and all forms of harassment and unhealthy and/or illegal substance abuse
  • Maintain staff morale
  • Direct supervision and training of staff on 10-12 river trips per season as river guide and/or trip leader
  • Oversee rig-day food packs
  • Oversee approximately half of rigs and de-rigs (including dinner preparation when needed)
  • Oversee approximately half of pre-trip meetings and post-trip debriefings
  • Oversee and train for guest check-in and confirming guest eligibility criteria for all trips
  • Oversee and train for accommodation of dietary restrictions
  • Oversee all safety training, including on-the-job, warehouse and vehicles, interpretive and safety training programs, training trips, safety protocols, and ensure guides possess high levels of interpretive knowledge
  • Warehouse oversight; including hiring and scheduling for all necessary warehouse work
  • Oversee other employees who may be responsible for annual equipment inventory, allocation of equipment for each trip, equipment maintenance, pre-trip equipment and vehicle inspections, damaged equipment protocol and oversight of repairs, oversee end-of-season maintenance, vehicle maintenance (including trailers), arrange for 3rd party repairs when needed, maintain a clean and safe warehouse
  • Be available 24 hours per day for emergency communication while trips are on the water, except when working on-river
  • Logistics
  • Review email and respond as needed to support Base Operations Manager
  • Schedule put-in and take-out arrangements
  • Train staff regarding accident and incident reports
  • Communication with managing agencies with an in-depth awareness of permit issues and compliance requirements, participation in periodic check-in, agency meetings and inspections
  • Train staff on compliance requirements including contents of OARS Field Staff Handbook and Risk Management Plan
  • Knowledge of environmental programs, including the Environmental Management Plan, waste management, fuel spill protocol, gastrointestinal illness investigation and reporting, and Leave No Trace training
  • Knowledge of OSHA requirements including Safety Data Sheets, implement Warehouse Safety Training Program, Hazardous Chemical Communication Plan, warehouse security and, and grounds and building maintenance
  • Oversee vehicles and vehicle scheduling including implementing vehicle safety training program, maintenance, inspections and arrange for repairs
  • Communication with Angels Camp Main Office and Regional Operations
    • Approve and comment on Trip Leader Reports
    • Submission of annual inventory and equipment needs
    • Attend manager meetings, review cost analysis and present ideas for improvements
    • Collaborate with OARS Managers in other operations regarding equipment needs, guide and baggage boater scheduling and exchanges, sharing best practices
    • Update job descriptions as necessary

 

SKILLS & QUALIFICATIONS

 

  • Strong operational experience in the industry
  • Exceptional communication skills
  • Broad knowledge of outfitting multi-day river trips
  • Critical attention to detail
  • Capability for strategic decision-making
  • Ability to drive company culture prioritizing justice, equality, diversity and inclusion
  • Self-starter who can prioritize and organize tasks to meet deadlines based on trip schedule, staff needs, departmental needs and seasonal schedule
  • A visible, proactive, personally involved leader with management background
  • Ability to direct, supervise and coach others, experience preferred
  • Empathetic and resourceful problem solver with the ability to build genuine, authentic connections with co-workers
  • Ability to drive company trucks and trailers, Commercial Drivers License with passenger endorsement a plus
  • Computer skills (Microsoft Office including Word and Excel, Google Workspace and Tour Tools)

 

WORKING CONDITIONS

 

  • Physical demands
  • Ability to work long days, split shifts and perform all duties of a professional river guide
  • Heavy lifting of boating equipment, warehouse supplies and food packing
  • Extreme weather, ranging from winter-like conditions to very hot temperatures during the summer months
  • Scheduled and unscheduled meetings with employees are customary
  • Stressful working conditions due to dynamic working environments, changes to schedules, evacuations

 

TERMS OF EMPLOYMENT

 

  • 34 weeks per year
  • Season begins March 15th and ends mid October, some preseason work may be required for meetings that may be done remotely

 

COMPENSATION AND BENEFITS

 

  • Salary based on experience
  • Company-provided cell phone or reimbursement
  • Company funded health care plan effective after 60 days
  • Company-matching ($.50 for every $1.00 contributed up to 6% of gross pay) 401k plan after 1 year
  • Discounts on OARS trips

 

HOW TO APPLY

Interested candidates may email a resume and cover letter detailing their interest in this position to: jobs@oars.com with a subject line of “River Operations Manager.” No phone calls please.