OREGON BASE OPERATIONS MANAGER

OARS, one of the most respected outfitters in adventure travel, is seeking a Base Operations Manager for the Grants Pass, Oregon operation. This is a full-time seasonal position with a competitive compensation package, company-sponsored health care, 401k with company match, cell phone or reimbursement provided, access to discounts on OARS trips and more.

POSITION SUMMARY

 

  • The Oregon Base Operations Manager works in coordination with the Oregon River Operations Manager to oversee the orderly operation of all trips originating from the Oregon operation, while maintaining the highest standards for safe trips and guest satisfaction.  The targeted focus of the Base Operations manager is operations that occur at the base and off-river.  The Base Operations Manager and River Operations Manager work in cooperation to make up the Oregon Regional Management Team.  As members of the management team, they are responsible for maintaining effective communication between upper management, and the Angels Camp office in general, and the direct supervision of guides and other operational staff.
  • The Base Operations Manager reports to the OARS President and will work primarily on-site at the Grants Pass office and warehouse. The Base Operations Manager, with support from the River Operations manager, is the direct supervisor for supporting drivers, food packers, warehouse staff and office staff overseeing their hiring, scheduling, and performance evaluation. The Base Operations Manager will support the River Operations Manager with the direct supervision of guides. The Base Operations Manager is responsible for overseeing maintenance and management of the office and all tasks therein, warehouse facilities and all basic property management.

 

ESSENTIAL DUTIES

 

  • Personnel Management and scheduling
    • Hiring point of contact
    • Scheduling in collaboration with the River Operations Manager
    • Training at warehouse and base location
    • Attend annual staff training trip and lead training on policy and documentation requirements
    • Conflict resolution
    • Communicate company policy, with a focus on the highest levels of professionalism and customer service
    • Maintain accurate and up-to-date employee records, including onboarding, ongoing employment records and training logs
    • Strive to maintain a workplace free from any and all forms of harassment and unhealthy and/or illegal substance abuse
    • Maintain staff morale
    • Organize Trip Leader paperwork prior to trips; collect and process Trip Leader paperwork after trips are completed:
      • Assemble Trip Leader paperwork and stock Trip Leader box
      • Ensure that all paperwork has ample copies and make more as needed
      • Sort paperwork bundles that the Trip Leader turns in
      • Secure extra permit spaces from BLM when needed
    • Maintain and update checklists and supporting documents
    • Oversee approximately half of rigs and de-rigs (including dinner preparation when needed)
    • Oversee approximately half of pre-trip meetings and post-trip debriefings
    • Be available 24 hours per day for emergency communication while trips are on the water and River Operations Manager is on-river
  • Logistics
    • Read and respond to email within 72 hours
    • Update phone lists and other guidehouse postings
    • Respond to problems in buildings or on grounds
    • Oversee advance guest screening and eligibility criteria
    • Advance communication with guests about dietary restrictions
    • Advance purchasing for food packs, including online and local stores
    • Maintain files on all accident and incident reports
    • Follow up with injured guests
    • Communication with vendors and managing agencies with participation in periodic check-in, agency meetings and inspections
    • Knowledge of environmental programs, including the Environmental Management Plan, waste management, fuel spill protocol, gastrointestinal illness investigation and reporting
    • Organization, knowledge and maintenance of all documentation files and binders including but not limited to OARS Field Staff Handbook, staff training and PPE, pre-trip equipment and vehicle inspections, boat logs and repairs, end-of-season maintenance, vehicle maintenance (including trailers) 3rd party repairs, maintenance of a clean and safe warehouse, knowledge and implementation of OSHA requirements including Safety Data Sheets, warehouse safety training program, Hazardous Chemical Communication Plan, warehouse security, and grounds and building maintenance
    • Maintain vehicle documentation
      • Record annual vehicle inspections
      • Monitor vehicle logs to confirm continuing documentation
      • Ensure and document that all staff have completed appropriate training and driver check-offs
      • Maintain driver files
      • Communication with California Fleet Manager as needed
      • Monitor GPS vehicle tracking
      • Apply and remove vinyl decals to leased vehicles
  • Communication with Angels Camp Main Office and Regional Operations
    • Maintain required records in Google Drive as identified on “Required Documentation” spreadsheet
    • Provide annual report to Risk Management Officer
    • Weekly updates in-season to Operations and Main Office
    • Provide records to Accounting Department
      • Maintain required accounting spreadsheets
      • Collect, sort, code, scan and upload receipts on a weekly basis
      • Reconcile direct bill accounts/approve invoices
      • Mail paperwork to headquarters on a weekly basis
      • Provide payroll information
    • In collaboration with the HR Director, complete employment paperwork, background checks, report of injuries and management of Workers Compensation claims, training requirements and policy distribution
    • In collaboration with supporting managers; communicate water level and other environmental conditions to reservations team, Trip Roster review, manage trip no-shows, vigilant collection of all Assumption of Risk forms gathered by the Trip Leader, trip literature updates, special trip requests
    • In collaboration with Risk Management Officer regarding the Risk Management Plan and Emergency Action Plan, maintain training logs and evaluations, maintain trip libraries and safety protocol documents, maintain annual required documentation
    • Attend manager meetings, complete cost analysis and present ideas for improvements
    • Update job descriptions as necessary

 

SKILLS & QUALIFICATIONS

 

  • Proficient with Microsoft Office and Google Workspace and ability to navigate reservations system
  • Self-starter who can prioritize and organize tasks to meet deadlines based on trip schedule, staff needs, departmental needs and seasonal schedule
  • Strong experience managing operations and logistics
  • Critical attention to detail
  • Exceptional communication skills
  • Capability for strategic decision-making
  • Ability to drive company culture prioritizing justice, equality, diversity and inclusion
  • A visible, proactive, personally involved leader with organizational management background
  • Ability to direct, supervise and coach others, experience preferred
  • Empathetic and resourceful problem solver with the ability to build genuine, authentic connections with co-workers
  • Strong written and verbal communication skills
  • Excellent personal organization, project management and time management skills
  • Self-motivated and able to work independently with minimal supervision
  • Ability to drive company trucks and trailers, Commercial Drivers License with passenger endorsement a plus

 

WORKING CONDITIONS

 

  • Ability to work long days and split shifts
  • Long hours sitting or standing and using office equipment and computers, which can cause muscle strain
  • Heavy lifting of boating equipment, warehouse supplies and food packing
  • Extreme weather, ranging from winter-like conditions to very hot temperatures during the summer months
  • Scheduled and unscheduled meetings with employees are customary
  • Stressful working conditions due to dynamic working environments, changes to schedules, evacuations

 

TERMS OF EMPLOYMENT

 

  • 34 weeks per year
  • January, February and March: Two weeks at full-time or four weeks at half time (Task driven and determined by Base Operations Manager).  This work may be done remotely
  • 28 weeks April through the end of October.  (Two weeks to be scheduled off during the season in coordination with River Operations Manager).   Work between April 15-October 15th must be on-site

 

COMPENSATION AND BENEFITS

 

  • Weekly salary ranging from $1,000 to $1,300 based on experience ($34,000-$44,000 annually)
  • Company-provided cell phone or reimbursement
  • Company funded health care plan effective after 60 days
  • Company-matching ($.50 for every $1.00 contributed up to 6% of gross pay) 401k plan after 1 year
  • Discounts on OARS trips

 

HOW TO APPLY

Interested candidates may email a resume and cover letter detailing their interest in this position to: jobs@oars.com with a subject line of “Base Operations Manager.” No phone calls please.