MAIL ROOM/OFFICE COORDINATOR

OARS, one of the most trusted and respected outfitters in adventure travel, is seeking to expand their team in Angels Camp, CA. with the hiring of a full-time Mail Room/Office Coordinator.

PURPOSE AND RESPONSIBILITIES

The successful candidate is a highly-organized and task-oriented self-starter who possesses a commitment to excellence, strong written and verbal communication skills, a background in customer service, excellent human relations skills and a passion for adventure travel. Strong computer skills and knowledge of Microsoft Office applications (Word, Excel, Power Point, etc.) required. Reports to the VP Sales & Marketing.

The OARS Office Coordinator supports the main office in the implementation of ideas and projects related to sales, marketing and client services activities aimed at increasing office efficiencies while providing a consistently high level of customer service to OARS’ guests.

This individual is primarily responsible for maintaining an organized, functional and well-supplied office, reviewing/documenting office procedures and assisting key staff/departments with projects including: data entry, lead distribution, processing catalog requests, daily mail, ordering office supplies, vendor management, photocopying, filing, and reporting.

 

DUTIES

 

  • Inputting daily catalog/info requests into CRM database
  • Listening to, and forwarding/responding to general voicemail messages
  • Managing all inbound/outbound postal mail & coordinating all shipping/receiving
  • Daily stats report and weekly lit/postage report for marketing & accounting
  • Promptly inputting and distributing all sales leads/client inquiries from various email accounts to the appropriate personnel and responding directly as required in a timely manner
  • Reviewing new client records weekly for duplicate records and input accuracy
  • Weekly office meeting agenda, meeting notes & initiation with remote staff
  • Office equipment vendor management (Pitney Bowes, Foothill Printing, etc.)
  • Selling old office equipment online as directed by IT
  • Managing inventory and ordering office supplies (Staples, Quill, etc.) and stocking printers/copier
  • Maintaining an organized office & catalog/brochure warehouse

SPECIAL PROJECTS

 

  • Weekly processing of thank you cards & adventure consultant follow up forms (May – October)
  • Guide/Trip Leader tracking
  • NCOA updates
  • Entering Qualifiers from PTE surveys
  • Friend referrals & email response
  • Thank you cards and gifts for valued travel agents/partners
  • Concessions contracts
  • Various other projects as assigned by the management team and Adventure Consultants

WORKING CONDITIONS

 

Physical Demands

  • Long hours sitting/standing and using office equipment and computers, which can cause muscle strain
  • Lifting of supplies and materials on an as-needed basis
  • Must be able to lift 50 pounds

Environmental Conditions

  • The OARS building is a busy, shared-office, call-center operation where interruptions are frequent
  • Scheduled and unscheduled meetings with coworkers and managers are customary
  • Stressful working conditions due to call volume and customer demands are common
  • This position requires you to have a vehicle and twice daily runs to the post office

COMPENSATION

Monday – Friday, 7:00 AM to 3:30 PM

  • $14.00 per hour based on 40 hours per week
  • Mileage reimbursement at a rate of $5/day for post office runs

Merit increases, dependent on individual and company performance, considered on an annual basis

Standard benefits available to full-time employees

  • Company-funded health insurance plan after 60 days
  • Company-matching ($.50 for every $1.00 contributed up to 6% of gross pay) 401k plan after 1 year
  • 15 days Paid Time Off (PTO) accrued annually in years 1 – 2
  • 23 days Paid Time Off (PTO) accrued annually in years 3 – 10
  • 1 paid familiarization (FAM) trip annually
  • Friends + Family discounts on OARS trips
  • Company-sponsored lunches & seasonal events

Probationary Period
The first 60 days of employment are considered probationary.

HOW TO APPLY

Applications must be received by April 27th.
Interested candidates may submit a resume and cover letter detailing their interest in this position, as well as personal and employer references by email to: jobs@oars.com with a subject line of “Office Coordinator.” No phone calls please.