MOAB OPERATIONS MANAGER

JOB DESCRIPTION

Position Title:   Operations Manager
Department:   Field Operations
Reports to:   Moab Regional Manager
# of Direct Reports:   Varies
Location (if applicable):   Moab
Job Status:   Seasonal, Exempt

COMPANY OVERVIEW

A leader in the whitewater rafting and adventure travel industry since 1969, OARS has set the standard in first-class rafting, hiking and multi-sport adventures with more than 75 unique itineraries around the world.

At our core, beyond “Guiding Life’s Greatest Adventures,” we’re a second generation family-owned outfitter that strives to make a positive impact on people’s lives by providing outstanding river trips and other outdoor adventures. We encourage and actively support awareness, deeper appreciation, and preservation of our rivers and environment, and seek like-minded individuals who share that same passion to join our extended family.

 

POSITION SUMMARY

  • The Operations Manager will work at the Moab warehouse & office and as a guide on trips, putting an equal emphasis on the priority and effort to both roles.
  • The targeted focus of the Operations Manager is to work in coordination with a second Operations Manager to supervise guides and other operations staff to ensure all trips are able to operate effectively and efficiently, while maintaining the highest standards for safety and guest satisfaction.
  • The Moab Regional Manager oversees two Operations Managers and the Property Manager who cooperatively work together as the Moab Regional Management Team.  This team is responsible for ensuring supportive supervision of all operational staff while maintaining productive communication between upper management, the Angels Camp office in general, government agencies and partners.

COMPENSATION AND BENEFITS

Salary

  • Competitive, upper-tier guide wage when working trips
  • $1100/week for roughly 24 weeks of scheduled time working in the office
    • Merit increases, dependent on individual and company performance, considered annually
  • Company-provided cell phone or reimbursement
  • Company funded health care plan, including medical, dental and vision
  • Wellness Program reimbursement and Employee Assistance Program
  • Company-matching ($.50 for every $1 contributed up to 6% of gross pay) 401k plan after three months
  • Discounts on OARS trips

TERM OF EMPLOYMENT

  • 1st week of February through the 1st week of November. Remote work possible in the pre- and post-season.

ESSENTIAL DUTIES

  • Personnel Management
    • Scheduling of guides, drivers and warehouse staff
    • Assisting the Regional Manager with hiring functions
    • Administer and discuss performance reviews
    • Promote healthy workplace morale and resolve conflict
  • Communicate company policy, with a focus on the highest levels of professionalism and customer service
  • Possess thorough knowledge of NPS, BLM, Utah State Parks, UDOT, FMCSA and other agency requirements, regulations and stipulations
  • Conduct orderly rigs, derigs and debriefs for all trips
  • Commissary
    • Plan trip menus and food orders
    • Maintain a clean and inspected commissary
    • Oversee warehouse staff who receive food orders
  • Routinely and productively communicate trip needs, including personnel, equipment and fleet, to the Regional Manager
  • In general, work two trips per month during the main season
  • Plan and run training trips
  • Be available 24 hours per day for 2-3 days each week when not in the field for emergency communication while trips are on the water

SKILLS & QUALIFICATIONS

  • Strong experience in the industry
  • Self-starter who can prioritize, organize, delegate and oversee tasks to meet deadlines based on trip schedule, staff needs, departmental needs and seasonal schedule
  • A visible, proactive, personally-involved leader with excellent operational and managerial abilities
  • Exceptional communication skills, critical attention to detail, and capability for strategic decision-making
  • Strong computer skills (e.g. Microsoft Office including Word and Excel, Google Workspace)
  • Ability to cultivate a respectful, supportive and healthy company culture
  • Empathetic and resourceful problem solver with the ability to build genuine, authentic connections with co-workers
  • Maintain current with WFR, SRT, WAT/Epi, Food Handlers and DOT Medical Card certifications

 

WORKING CONDITIONS

  • Ability to work long days, split shifts and perform all duties of a professional river guide
  • Heavy lifting of boating equipment, warehouse supplies and food packing
  • Long hours sitting or standing and using office equipment, which can cause muscle strain
  • Extreme weather, ranging from winter-like conditions to very hot temperatures during the summer months
  • Scheduled and unscheduled meetings with employees are customary
  • Stressful working conditions due to dynamic working environments, changes to schedules, evacuations

HOW TO APPLY

Interested candidates may submit a resume and cover letter detailing their interest in this position, as well as personal and employer references by email to: jobs@oars.com with a subject line of “Moab Operations Manager.” No phone calls please.