GRAND CANYON REGIONAL MANAGER
OARS, one of the most respected outfitters in adventure travel, is seeking a full-time year round Regional Manager for our Grand Canyon Outpost in Flagstaff, AZ.
PURPOSE OF THE POSITION
The Grand Canyon Regional Manager is responsible for the orderly operation of all trips originating from the Grand Canyon operation, while maintaining the highest standards for safe trips and guest satisfaction. The Grand Canyon Regional Manager, as a member of the management team, is responsible for maintaining effective communication between upper management, and the Angels Camp office in general, and the guides and other operational staff.
The Grand Canyon Regional Manager reports to the OARS President and will work on-site at the Flagstaff warehouse for all put-in and take-out days. The Grand Canyon Regional Manager is the direct supervisor for supporting managers and all guides, drivers and food packers, overseeing the scheduling for all staff performing duties related to the operation of trips and is responsible for overseeing maintenance and management of the warehouse facilities including all basic property management.
Personnel Management and Scheduling
- Conflict resolution
- Employment Paperwork
- Communicate company policy, with a focus on the highest levels of professionalism and customer service
- Maintain accurate and up-to-date employee files and training logs, with regular performance reviews
- Strive to maintain a workplace free from any and all forms of harassment and unhealthy and/or illegal substance abuse.
- Schedule put-in and take-out arrangements
- Oversee Assistant Manager in charge of food packs
- Oversee rigs and de-rigs
- Pre and Post Trip debriefing
- Oversee guest check-in for all trips or delegate to responsible party
- Approve and comment on Trip Leader Reports
- Maintain files on all accident and incident reports
- Follow up with injured guests
- Available 24 hours per day while trips are on the water for emergency communication, or delegate to supporting manager
- Communication with vendors and managing agencies with an in-depth awareness of permit issues and compliance requirements, participation in periodic check-in, agency meetings and inspections
- Knowledge of environmental programs, including the Environmental Management Plan, waste management, fuel spill protocol, gastrointestinal illness investigation and reporting, and Leave No Trace training
- Warehouse oversight; hire and schedule for all necessary warehouse work, oversee Vehicle Safety Training Program
- Oversee Warehouse Manager who is responsible for annual equipment inventory, allocation of equipment for each trip, equipment maintenance, pre-trip equipment and vehicle inspections, damaged equipment protocol and oversight repairs, oversee end-of-season maintenance, vehicle maintenance (including trailers), arrange for 3rd party repairs when needed, maintain a clean and safe warehouse, knowledge and implementation of OSHA requirements including Safety Data Sheets, implement Warehouse Safety Training Program, Hazardous Chemical Communication Plan, Warehouse security and grounds and building maintenance
Communication with Angels Camp Main Office and Regional Operations
- Weekly updates in-season safety training documentation, review, approve and comment on Trip Leader reports, client resolution, accident/incident reporting, submission of annual inventory and equipment requests, attend manager meetings, cost analysis, present ideas for improvements
- Perform payroll, timely submission of all receipts and expense reports, allocate costs between trips, manage local bank checking account, work within reasonable budgetary limitations
- In collaboration with the HR Director to complete employment paperwork, background checks, report of injuries and management of Workers Comp claims, training requirements, policy distribution
- In collaboration with supporting managers; communicate water level and other environmental conditions to reservations team, review trip rosters, manage trip no-shows, perform vigilant collection of all Assumption of Risk forms gathered by the Trip Leaders, update trip literature and special trip requests
- In collaboration with OARS Regional Managers regarding equipment needs, guide and baggage boater scheduling and exchanges, sharing best practices
- Work with Risk Manager on the Risk Management Plan, Emergency Action Plan, oversee all safety training, including on-the-job, warehouse and vehicles, interpretative and safety training programs, training trips, maintain training logs and evaluations, maintain trip libraries and safety protocols, ensure guides possess high levels of interpretive knowledge
- Strong operational experience in the industry
- Exceptional communication skills
- Broad knowledge about outfitting multi-day river trips
- Capability for strategic decision-making
- Experience managing a team of employees of various levels of experience and background, driving culture through those employees and departments
- Experience in time management and seasonal planning
- A visible, proactive, personally involved leader with organizational management background, demonstrated ability to delegate is required
- Physical Demands
- Ability to work long days performing all duties of a professional river guide.
- Long hours sitting and using office equipment and computers, which can cause muscle strain.
- Heavy lifting of boating equipment and warehouse supplies.
- The Grand Canyon operation experiences extreme weather, ranging from winter-like conditions, to very hot temperatures during the summer months
- Scheduled and unscheduled meetings with employees are customary.
- Stressful working conditions due to potential extreme weather and river conditions, changes to schedules, evacuations.
This position is Exempt.
HOW TO APPLY
Interested candidates may submit a resume and cover letter detailing their interest in this position, as well as personal and employer references by email to: email@example.com with a subject line of “Grand Canyon Regional Manager.” No phone calls please.