Terms & Conditions

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Terms and Conditions

Office Hours:
Our regular office hours, effective September–May, are: Monday–Friday, 8 a.m. to 6 p.m., Pacific Time. For your convenience, we offer extended summertime hours, effective June–August: Monday–Friday, 7:30 a.m. to 7 p.m., Pacific Daylight Time; Saturday and Sunday, 7:30 a.m. to 5 p.m.

Reserving Your Trip:
Reserving an O.A.R.S. adventure is easy. Just call 1-800-346-6277 to talk to one of our experienced, friendly Adventure Consultants, e-mail your request to info@oars.com or reserve your trip on the web through our real-time online reservation system. If you’re not sure a particular trip is right for you or you’re looking for more information, let us know and we’ll put you in touch with a past guest who has experienced the trip before.

To reserve space, we require a deposit ranging from $60 to $1000 depending on the trip. Payment can be made by check or money order and for all trips, excluding the Grand Canyon, we accept Visa, MasterCard, Discover and American Express. Generally a portion of your deposit is refundable up until 60-90 days prior to your trip (less an administrative handling fee), but we recommend checking the specific cancellation policy when you reserve your trip.

The balance of your trip cost is generally due 30-90 days prior to departure. For your convenience, we can automatically charge your credit card when the balance is due.

Once you’ve made your choice and sent in your deposit, we’ll send you a confirmation e-mail with links to our detailed Packing List and Trip Planner, which include information about everything from the weather to fishing options, toilet facilities to meals to caring for your camera equipment. Our Trip Planners generally cover your travel options to and from the starting point (both flight and driving information) and advice on pre- and post-trip accommodations. For foreign destinations, the Trip Planner addresses such issues as passports, visas, immunizations and currency exchange.

Trip Preparation:
On an O.A.R.S. trip, we supply all meals and rafting and expedition equipment along with knowledgeable, experienced guides. Tents are generally provided and sleeping gear is available to rent, or in some cases, included in your trip cost. All you have to bring is a sense of adventure along with your clothing and personal items as outlined in your Packing List.

If you need gear, a great place to shop is online at www.oars.com/OARStore. We can outfit you from top to bottom for any kind of conditions—there are sun hats and wetsocks, windbreakers and thermal underwear, all from top suppliers. The OARStore also has a great selection of duffels, packs and miscellaneous accessories like binoculars, sunscreen, sunglasses and water bottles.

Our outdoor adventures are active participatory trips. Most of our rafting, sea kayaking, hiking and multi-sport itineraries are suitable for reasonably fit first-timers. It is your responsibility to understand the rigors of the trip and to represent to us that you are physically capable of participation. You understand your own health and fitness better than anyone and we will rely on you to provide accurate health information during the registration process. A combination of cardiovascular and resistance training exercises before your trip will help ensure preparedness for an outdoor adventure and will certainly add to your overall enjoyment. If you have any special medical conditions, we encourage you to check with your doctor before you reserve your trip.

To increase your safety, we expect everyone to watch our 23-minute Whitewater Orientation video before joining us. Check out the 5-minute animated CROA Safety Video on the same webpage. Watch at http://www.oars.com/videos/oars-whitewater-orientation or call 800-346-6277 to request a free DVD. Please don’t leave home without watching.

Be sure to let us know if you will have a birthday or anniversary during your trip. We need to know as soon as possible about any dietary requirements we should consider in planning your trip. If you have food allergies or restrictions, we will do our best to accommodate your needs. However, some specific needs can only be met if we charge you a supplemental menu fee to cover our increased costs. If you are a vegetarian or a vegan and you let us know well in advance, we can provide meals for you without additional cost. We cannot always guarantee the same diversity or sophistication as our regular menu for special dietary requests.

Permitting Agencies:
The U.S. Forest Service, the Bureau of Land Management, the National Park Service and the states’ park services are charged with protecting our wilderness. Members of the O.A.R.S. family of companies are proud to hold permits with these agencies, allowing us to conduct river trips on protected land and water that might otherwise be inaccessible to most members of the public. We are honored to be authorized concessioners in Grand Canyon National Park, Grand Teton National Park, Dinosaur National Monument, Canyonlands National Park and Arches National Park and to operate by special permit in Yellowstone National Park.

In Idaho, O.A.R.S. Dories, Inc. is a licensed and bonded outfitter and our guides are licensed by the state. We’ve been granted special use permits to run our Middle Fork Salmon trips from the Middle Fork District, Challis, Idaho in the Challis, Boise Payette and Salmon National Forests. The North Fork District oversees our permit to run the Salmon River in the Salmon, Bitterroot, Nez Perce and Payette National Forests. The Wallowa Whitman National Forest oversees our Snake River permit in Hells Canyon. We operate our Gorges of the Lower Salmon trips under authorization from the Bureau of Land Management: Cottonwood District.

In Oregon, O.A.R.S. West, Inc. has a permit to run our trips on the Rogue River from the Bureau of Land Management, Medford District, along with the U.S. Forest Service in the Rogue River-Siskiyou National Forest. In California, the Stanislaus National Forest has granted us a permit to run our Tuolumne River and North Fork Stanislaus River trips, and we operate on the Klamath River under permission from the Klamath National Forest. On the Merced River, we operate under authorization from the Bureau of Land Management.

All our operations and facilities are operated on a non-discriminatory basis. Trips are provided by separate corporations that are members of the family of O.A.R.S. companies and affiliated outfitters as identified in your confirmation packet. O.A.R.S. is an equal opportunity employer.

Pricing:
All prices are in U.S. Dollars. Prices for trips in National Park units are subject to National Park Service final approval. Prices are valid at the time of printing and may change in the course of the year. In general, the best prices are available earlier. You can always find the most current prices on our website or by calling us.

Cancellations and Refunds:
Please understand that our trip dates and capacities are limited by managing agencies, and when we accept your reservation, we may be turning others away from booking that trip. If you find it necessary to cancel your trip, please notify us as soon as possible. You can telephone, but we also need a written notice. Cancellation penalties can range up to 100%, depending upon the date you cancel and the trip you cancel. We regret we cannot make exceptions for personal emergencies. For this reason, we strongly urge you to purchase trip cancellation insurance (see “Insurance” below). If you have any questions regarding our cancellation policy for a specific trip, please consult your pre-trip materials or contact one of our Adventure Consultants.

Transfer Fee:
For 1-day trips, if you transfer from one trip to another, the deadline is 7 days prior to your departure and the fee is $30 per person. For trips of 2 days or longer, the deadline is generally 60 days prior to departure and the fee is $50 per person. Transfers made after deadline will be treated as cancellations. Transfer fee policies are more stringent on Grand Canyon and Middle Fork Salmon trips and those run by affiliate outfitters.

Medical:
Weight restrictions may apply. More strenuous trips require higher levels of physical fitness. People who are obese, pregnant, have heart trouble or have special medical conditions should have a physician’s approval before taking a river trip. Persons with various disabilities are welcome, pending an advance discussion of all special requirements.

Insurance:
Although our intention is for a safe trip for all, we strongly recommend that you protect yourself, your belongings, and your vacation through the purchase of a short-term traveler’s policy. A trip cancellation policy covers your non-refundable payments in most cases, should you have to cancel your trip at the last minute due to illness or injury. Trip participants should realize that in the event of illness or injury on a river trip, evacuation can be prolonged, difficult and expensive. Baggage and cameras are carried entirely at the owner’s risk, and we accept no responsibility for lost, damaged or delayed property.

Liability Waiver:
Everyone is required to sign a standard liability release or acknowledgement before the trip, acknowledging awareness and acceptance of some risks associated with the trip.

Foreign Travel:
Our international trips are operated by independent suppliers arranged through O.A.R.S. International, Inc. We have no right to control their operations and therefore make the described travel arrangements upon the express condition that O.A.R.S. Companies, Inc., its subsidiaries, agents and employees, shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury or death to person, or damage to property occasioned through the conduct or fault of any company or individual engaged in providing these services.

Responsibility – An Important Notice:
Payment of your deposit represents your acceptance of the following conditions: O.A.R.S. Companies, Inc., its subsidiaries and cooperating agencies act only in the capacity of agents for the participants in all matters relating to transportation and/or all other related travel services, and assume no responsibility for injury, loss or damage to person or property, however caused, in connection with any service, including, but not limited to that resulting directly or indirectly from acts of God, detention, annoyance, delays and expenses arising from quarantine, strikes, theft, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, government restrictions or regulations, and discrepancies or changes in transit over which we have no control. Reasonable changes in itinerary may be made where deemed advisable for the comfort and well-being of the participants, including cancellation due to water fluctuation, insufficient bookings, and other factors. Prices and dates subject to change without notice.

Tipping:
Our guides work very hard to please you and provide an excellent experience. They appreciate whatever feedback you care to give them, including a gratuity if you so desire.

Guide Requests:
O.A.R.S. is proud of the fact that we can sometimes bring clients together with their favorite guides. However, guide requests are often not possible and cannot be guaranteed for a variety of reasons. We will do everything we can to schedule you with the guide you have requested, but in the end, please understand, your request may not be feasible.

How We Protect Your Personal and Financial Information:
We use many safeguards that include both technical and physical measures to protect your information. These safeguards are continually updated and maintained by our information security professionals.

For online transactions, we use Secure Sockets Layer (SSL) technology which encrypts your information automatically, and digital security certificates that guarantee your information is being transmitted in secure form directly to our web servers, and not to an unauthorized server. Due to the nature of our services, it is necessary to collect and store a certain amount of personal and financial information. By submitting your information to us, you consent to the storage of this information for a period of time deemed appropriate by us. Our internal computer systems are protected with anti-virus/spyware protection and firewalls that block unauthorized access by individuals or networks. O.A.R.S. Companies, Inc., is a PCI Compliant company.

Privacy Policy:
O.A.R.S. sends out a monthly e-newsletter and occasionally area or activity specific news that we think you’ll want to hear about, but you can count on us NEVER to sell or share your email address with any third party company and you can unsubscribe at any time. Additionally, all address, personal and financial information is strictly protected. For more information on our privacy policy, feel free to call us at 1-800-346-6277 or email us at info@oars.com.

Copyright:
Domestic and International copyright and trademark laws protect the entire contents of this catalog. The owner of the intellectual property, copyrights and trademarks is O.A.R.S. Companies, Inc. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any manner the material in this catalog, including text, graphics or photos.

Trademarks:
Any use of the O.A.R.S. family of companies’ trademarks is strictly prohibited without the express written permission of O.A.R.S. Companies, Inc.


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Company Info

Outside Travel Awards 'Best Outfitter' Runner Up National Geographic Adventure Magazine - Best River & Sea Outfitter on Earth As Featured On 50 Tours of a Lifetime - National Geographic Traveler Mindy Gleason, O.A.R.S. Reservations Manager Condé Nast Traveler Top Travel Specialist 2007-2013 (River Rafting) Best of the Bay Area Winner

For consecutive years, O.A.R.S. has been named the "Best River & Sea Outfitter on Earth" by National Geographic Adventure and one of the top two outfitters in the world by Outside Magazine in its annual Active Travel Awards recognition program. In multiple years, O.A.R.S.trips have been honored as "50 Tours of a Lifetime" by National Geographic Traveler and since 2007, Condé Nast Traveler has recognized Mindy Gleason, O.A.R.S. Reservation Manager and International Adventure Travel Consultant, as Condé Nast Traveler's standalone Top Travel Specialist in the River Rafting category.

Questions about trips or making reservations? Contact info@oars.com or call 800-346-6277 in the USA or Canada or 1-209-736-4677 if outside the USA or Canada.
©2014
O.A.R.S. Companies Inc.,
PO Box 67, Angels Camp, CA 95222